Last updated: 14 August 2025

These Terms of Service (“Terms”, “Agreement”) govern your access to and use of the website reeluno.com, the associated platform at panel.reeluno.com, and all related services provided by ZENO PLUS LTD (“we”, “our”, “us”).

By creating an account, purchasing tokens, or otherwise using our Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access or use our Service.

1. Company Information

ZENO PLUS LTD
Company number: 16249507
Registered office address: 85 Great Portland Street, First Floor, London, England, W1W 7LT
Email: support@reeluno.com

2. Eligibility

  • You must be at least 18 years of age or the legal age of majority in your jurisdiction.

  • By registering, you represent and warrant that you meet these requirements and that all information you provide is accurate and truthful.

3. Account Registration and Security

  • To use certain features, you must create an account.

  • You are responsible for maintaining the confidentiality of your login credentials.

  • You are fully responsible for all activities that occur under your account.

  • You agree to notify us immediately of any unauthorized access or security breach.

4. Description of Services

We provide an online platform where registered users can access certain functionalities by using tokens or token packs purchased through the Service. The scope, nature, and availability of features may change at our discretion.

5. Tokens and Virtual Credits

  • Tokens and token packs are non-refundable virtual credits that grant access to certain features within the platform.

  • Tokens have no monetary value, cannot be exchanged for real currency, and cannot be transferred between accounts unless explicitly permitted by us.

  • Unused tokens may expire or be forfeited upon account closure or termination for violation of these Terms.

  • We reserve the right to modify token pricing, packages, or usage rules at any time.

6. Payments

  • Payments for tokens or other services are processed through third-party payment processors.

  • We do not store complete payment card details.

  • Available payment methods are displayed at checkout.

  • All prices are displayed in the currency specified at checkout and may include applicable taxes.

7. Acceptable Use

You agree that you will not:

  • Use the Service for unlawful, harmful, fraudulent, or abusive purposes.

  • Upload, share, or generate content that infringes intellectual property rights, promotes violence, or violates applicable law.

  • Attempt to gain unauthorized access to any part of the Service, its systems, or accounts of other users.

  • Reverse-engineer, decompile, or otherwise tamper with the Service.

  • Engage in activities that disrupt, overload, or damage our systems.

We reserve the right to suspend or terminate accounts without notice for violations of this section.

8. Intellectual Property

  • All content, branding, software, and materials available through the Service are owned by or licensed to ZENO PLUS LTD.

  • You are granted a limited, non-exclusive, non-transferable license to use the Service for its intended purpose.

  • You may not copy, modify, or distribute any part of the Service without prior written consent.

9. Service Availability and Modifications

  • We make reasonable efforts to keep the Service available but do not guarantee uninterrupted or error-free operation.

  • We may modify, suspend, or discontinue any part of the Service without liability or prior notice.

10. Refunds

  • All purchases are final unless otherwise stated in our Refund Policy or required by applicable law.

  • Refund requests must be submitted to support@reeluno.com and will be evaluated on a case-by-case basis.

11. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, consequential, or punitive damages arising from your use of the Service.

  • Our total liability for any claim will not exceed the amount you paid to us in the preceding three (3) months.

12. Indemnification

You agree to indemnify, defend, and hold harmless ZENO PLUS LTD, its directors, employees, and affiliates from any claims, damages, liabilities, and expenses arising from your breach of these Terms or misuse of the Service.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to the Terms

We may update these Terms from time to time. Updates will be posted on this page with the “Last updated” date. Continued use of the Service after changes constitutes your acceptance of the revised Terms.

15. Contact

If you have any questions about these Terms, please contact us:

ZENO PLUS LTD
📍 85 Great Portland Street, First Floor, London, England, W1W 7LT
📧 support@reeluno.com