Last updated: 14 August 2025

This Refund Policy explains the conditions under which ZENO PLUS LTD (“we”, “our”, “us”) may issue refunds for purchases made through reeluno.com and the platform at panel.reeluno.com. By purchasing tokens, token packs, or any other services from us, you acknowledge that you have read and agree to this Refund Policy.

1. Company Information

ZENO PLUS LTD
Company number: 16249507
Registered office address: 85 Great Portland Street, First Floor, London, England, W1W 7LT
Email: support@reeluno.com

2. Nature of Our Products

  • Tokens and token packs are virtual, non-tangible credits used to access certain features within our platform.

  • Once delivered to your account, tokens are considered consumed digital goods and cannot be returned or exchanged for money.

3. General Refund Policy

  • All sales are final unless otherwise required by applicable consumer protection laws.

  • Refunds will not be issued for:

    • Change of mind after purchase.

    • Failure to use purchased tokens before expiry or account closure.

    • Violation of our Terms of Service leading to account suspension or termination.

4. Exceptional Circumstances

We may, at our sole discretion, issue refunds in the following cases:

  • Duplicate purchase caused by a technical error.

  • Incorrect billing amount due to a system malfunction.

  • Service unavailability for an extended period (more than 72 consecutive hours) preventing token usage.

  • Legal requirement under applicable law.

5. Refund Process

  • All refund requests must be submitted in writing to support@reeluno.com within 14 calendar days of the original purchase.

  • You must provide:

    • Your full name and account email.

    • The order number or transaction ID.

    • A detailed description of the issue and reason for refund.

  • We may request additional information or documentation to process your request.

  • Approved refunds will be processed within 10 business days to the original payment method used.

6. Chargebacks

  • Initiating a chargeback without first contacting our support team may result in immediate account suspension.

  • We reserve the right to dispute any chargeback that violates this Refund Policy.

7. Third-Party Payment Processors

  • All payments are processed securely by third-party providers.

  • We are not responsible for delays or errors caused by the payment processor.

  • Refund timelines may vary depending on the payment method and financial institution.

8. Policy Changes

We may update this Refund Policy from time to time. Any updates will be posted on this page with the updated “Last updated” date.

9. Contact Us

If you have any questions about this Refund Policy or believe you qualify for a refund, please contact:

ZENO PLUS LTD
📍 85 Great Portland Street, First Floor, London, England, W1W 7LT
📧 support@reeluno.com