Last updated: 14 August 2025

ZENO PLUS LTD (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal data.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website reeluno.com, use our platform at panel.reeluno.com, or interact with our services. It also contains our full Cookie Policy.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree, you should stop using the Service.

1. Company Information

ZENO PLUS LTD
Company number: 16249507
Registered office: 85 Great Portland Street, First Floor, London, England, W1W 7LT
Email: support@reeluno.com

2. Scope

This Privacy Policy applies to all users of reeluno.com and panel.reeluno.com, regardless of location. It covers all personal data we process, whether provided by you directly or collected automatically.

3. Information We Collect

3.1 Information You Provide

  • Account Data: name, email address, password.

  • Billing Data: payment details, billing address (processed via third-party payment processors; we do not store full card details).

  • Communications: emails, support requests, or other correspondence.

3.2 Information Collected Automatically

  • Technical Data: IP address, browser type, operating system, device identifiers.

  • Usage Data: pages visited, time spent, features used, timestamps.

  • Cookies and Tracking Technologies: see Section 7 (Cookie Policy).

3.3 Information from Third Parties

  • Payment confirmations from payment processors.

  • Analytics data from service providers.

4. How We Use Your Data

We use your data for:

  • Account registration, authentication, and access control.

  • Processing purchases of tokens or token packs.

  • Operating and improving our services.

  • Sending service notifications and important updates.

  • Detecting, preventing, and addressing fraud or security issues.

  • Complying with legal obligations.

5. Legal Basis for Processing

We process your data under:

  • Contract performance (to provide the services you requested).

  • Legal obligation (to comply with laws).

  • Legitimate interest (security, service improvement).

  • Consent (e.g., for non-essential cookies or marketing).

6. Data Sharing

We may share your data with:

  • Service Providers: hosting, analytics, payment processing.

  • Legal Authorities: if required by law.

  • Business Partners: in the event of a merger, acquisition, or sale.

We do not sell your personal data.

7. Cookie Policy

7.1 What Are Cookies?

Cookies are small text files placed on your device to store information that can be retrieved later.

7.2 Types of Cookies We Use

  1. Strictly Necessary Cookies – Required for the website to function (e.g., login sessions).

  2. Performance Cookies – Help us understand how visitors use our site.

  3. Functional Cookies – Remember your preferences and settings.

  4. Targeting/Advertising Cookies – Used to deliver relevant ads (only if consent is given).

7.3 Duration of Cookies

  • Session cookies – Deleted when you close your browser.

  • Persistent cookies – Remain until they expire or are deleted by you.

7.4 Third-Party Cookies

Some cookies are placed by third parties (e.g., analytics services, payment processors) to support site functionality and performance tracking.

7.5 Your Choices

  • You can manage or disable cookies through your browser settings.

  • You can withdraw cookie consent at any time via our cookie banner or settings page.

  • Blocking cookies may affect some features of the Service.

8. Data Retention

We keep your personal data only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, data is securely deleted or anonymized.

9. Data Security

We implement technical and organizational measures to protect your data, including encryption, secure storage, and access control. However, no system is completely secure.

10. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data.

  • Correct inaccurate data.

  • Request deletion of your data.

  • Restrict or object to processing.

  • Receive your data in a portable format.

  • Withdraw consent at any time.

To exercise these rights, contact support@reeluno.com. We may require proof of identity.

11. Acceptable Use

You must not:

  • Use our services for unlawful or harmful purposes.

  • Share or generate illegal or infringing content.

  • Attempt unauthorized access to accounts, systems, or data.

  • Disrupt or overload our platform.

Violation may result in account suspension or termination without refund.

12. International Data Transfers

If you access our services from outside the UK, your data may be transferred internationally. We use safeguards to ensure appropriate protection under applicable data protection laws.

13. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with the updated “Last updated” date.

14. Contact Us

ZENO PLUS LTD
📍 85 Great Portland Street, First Floor, London, England, W1W 7LT
📧 support@reeluno.com