Last updated: 10 February 2026
RADULESCU INNOVATIONS PRO LTD (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal data.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website reeluno.com, use our platform at panel.reeluno.com, or interact with our services. It also contains our full Cookie Policy.
By using our services, you agree to the terms of this Privacy Policy. If you do not agree, you should stop using the Service.
1. Company Information
RADULESCU INNOVATIONS PRO LTD
Company number: 16778163
Registered office: 3rd Floor Suite, 207 Regent Street, London, England, W1B 3HH
Email: support@reeluno.com
2. Scope
This Privacy Policy applies to all users of reeluno.com and panel.reeluno.com, regardless of location. It covers all personal data we process, whether provided by you directly or collected automatically.
3. Information We Collect
3.1 Information You Provide
Account Data: name, email address, password.
Billing Data: payment details, billing address (processed via third-party payment processors; we do not store full card details).
Communications: emails, support requests, or other correspondence.
3.2 Information Collected Automatically
Technical Data: IP address, browser type, operating system, device identifiers.
Usage Data: pages visited, time spent, features used, timestamps.
Cookies and Tracking Technologies: see Section 7 (Cookie Policy).
3.3 Information from Third Parties
Payment confirmations from payment processors.
Analytics data from service providers.
4. How We Use Your Data
We use your data for:
Account registration, authentication, and access control.
Processing purchases of tokens or token packs.
Operating and improving our services.
Sending service notifications and important updates.
Detecting, preventing, and addressing fraud or security issues.
Complying with legal obligations.
5. Legal Basis for Processing
We process your data under:
Contract performance (to provide the services you requested).
Legal obligation (to comply with laws).
Legitimate interest (security, service improvement).
Consent (e.g., for non-essential cookies or marketing).
6. Image and Content Data
When you upload images for Scene Understanding, Visual Structuring, or Smart Q&A, we process the visual data within those images. While our AI interprets context and objects, we do not use this data for the purpose of “Unique Identification” (biometric identification) of individuals unless explicitly stated. You are responsible for ensuring you have the necessary rights and consents for any third-party personal data contained within the images you upload.
7. AI Improvement and Training
We may use anonymized or de-identified metadata and tags generated from your use of the Service to improve our machine learning models. We do not use your original, private images to train our public models without your explicit consent or unless they are part of a publicly available dataset you have submitted to us.
8. Data Sharing
We may share your data with:
Service Providers: hosting, analytics, payment processing.
Legal Authorities: if required by law.
Business Partners: in the event of a merger, acquisition, or sale.
We do not sell your personal data.
9. Cookie Policy
9.1 What Are Cookies?
Cookies are small text files placed on your device to store information that can be retrieved later.
9.2 Types of Cookies We Use
Strictly Necessary Cookies – Required for the website to function (e.g., login sessions).
Performance Cookies – Help us understand how visitors use our site.
Functional Cookies – Remember your preferences and settings.
Targeting/Advertising Cookies – Used to deliver relevant ads (only if consent is given).
9.3 Duration of Cookies
Session cookies – Deleted when you close your browser.
Persistent cookies – Remain until they expire or are deleted by you.
9.4 Third-Party Cookies
Some cookies are placed by third parties (e.g., analytics services, payment processors) to support site functionality and performance tracking.
9.5 Your Choices
You can manage or disable cookies through your browser settings.
You can withdraw cookie consent at any time via our cookie banner or settings page.
Blocking cookies may affect some features of the Service.
10. Data Retention
We keep your personal data only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, data is securely deleted or anonymized.
11. Data Security
We implement technical and organizational measures to protect your data, including encryption, secure storage, and access control. However, no system is completely secure.
12. Your Rights
Depending on your location, you may have the right to:
Access your personal data.
Correct inaccurate data.
Request deletion of your data.
Restrict or object to processing.
Receive your data in a portable format.
Withdraw consent at any time.
You also have the right to lodge a complaint at any time with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.
To exercise these rights, contact support@reeluno.com. We may require proof of identity.
13. International Data Transfers
Where data is transferred to countries outside the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- The country has been deemed to provide an adequate level of protection by the UK Government.
- We use specific “Standard Contractual Clauses” (SCCs) or the UK International Data Transfer Agreement (IDTA) approved for use in the UK.
14. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with the updated “Last updated” date.
15. Contact Us
RADULESCU INNOVATIONS PRO LTD
📍 3rd Floor Suite, 207 Regent Street, London, England, W1B 3HH
📧 support@reeluno.comms Of ServiceAccept
